Service Delivery Manager

Vollzeit | Braunschweig, DE | Project management

What the job is about

For the implementation of our software at one of our customers in Braunschweig, we are looking for an experienced Service Delivery Manager to follow up on the project on the client side. You will be responsible for keeping the project on time at the client and delivering all necessary documentation to the project team from Sofico.

You are the main contact point for the internal people of the client regarding the continuation of the project and work closely with the program director, project manager, and lead business consultant at Sofico’s side.

You will:

  • Make sure the client hands over the deliverables and specs on time

  • Coordinate and ensure timely delivery of Sofico deliverables

  • Closely align with coordinators on the client’s side

  • Escalate if due dates are not met in time

  • Inform internal Sofico colleagues based on the information which you receive from our client

Sofico deliverables are both smaller incremental deliveries on the production environment as well as larger project deliveries. Once all major project phases have passed, you will follow up and pro-actively communicate possible change requests from the client.

Sofico delivers with ‘Miles’, an ERP software for automotive finance, leasing, fleet, and mobility management. It’s an end-to-end solution encompassing front-, mid-and back-office functions, that can be customized to the customers’ needs.  

You will be part of an agile project team with 50 project members at Sofico and about 100+ project members at the customer's side.

Your Interests and Skills

You are a born organizer using the tools at your disposal (Excel, Jira, MS Projects, etc.) and can keep track of a lot of different topics at the same time.

You have strong interpersonal skills with an emphasis on relationship management and influencing skills, managing difficult situations is not a problem for you.   

Because of your excellent communication skills, you can effectively and concisely communicate both internally and externally with both operational colleagues and project stakeholders.

What else is expected:

  • 3 to 5 years of experience with medium to large scale ERP deployments with the different phases of a software implementation project: from pre-sales phase till go-live; including requirement analysis, configuration, development, migration, testing, etc... 

  • Experience with project management and project management methodologies (PMBOK/Prince2, Agile, Scrum, etc).

  • Being fluent in English and German.

  • Prepared to travel.

What we Offer

We would like to welcome you to an international and multicultural company that has been operating for over 30 years and is doubling in size every 5 years. Growth is our middle name, while we strongly adhere to our horizontal and open company culture.  

You're in the drivers' seat of your own career, that's our motto. Your personal development is therefore paramount. During an extensive onboarding program of six months we make you, with the support of your job coach, familiar with our product and the organization. Even after this period, you will continue to get opportunities to learn and develop yourself further. You’re never alone.  

At Sofico you will also work in a modern state-of-the-art office that is easily accessible.   

In return for your efforts, we offer an extensive salary package and bonus system. The flexible office hours and opportunities to work from home provide the necessary flexibility within the company.  

At Sofico we are strong believers in the power of a good cup of coffee. Water or soft drinks are of course also on the menu. We love our team events. Think afterwork drinks, a BBQ, a family day, a company weekend, or a walking dinner with the whole company.  

Bereit zur Bewerbung?

Schritt 1: Klicken Sie unten auf die orangefarbene Schaltfläche „Jetzt bewerben“, um Ihren Lebenslauf (CV) an unser HR-Team zu senden:

Treffen Sie das HR-Team!

hr@sofico.be

+32 92108040


Haben Sie Fragen zur Aufnahme einer Tätigkeit bei Sofico? Erfahren Sie mehr über unser Interviewverfahren auf unserer Seite mit häufig gestellten Fragen.


Share this job  —   Facebook     Twitter     LinkedIn     Xing

#WeAreSofico

Der Softwareentwickler erläutert: Kafka

Jeden Monat führen wir mit einem unserer Sofico-Kollegen ein Interview über eine für uns wichtige Applikation oder ein zentrales Tool. Diesen Monat erläutern...

Mehr erfahren

api-gateway-tyk

Ein Software Engineer erklärt: Tyk

Jeden Monat sprechen wir mit einem unserer Entwickler über eine Anwendung oder ein Tool, das Sofico täglich verwendet. Diesen Monat spricht Wim Claeys...

Mehr erfahren

motivation-letter-job-application-sofico-developer

Bewerbungsschreiben: tot, vom Aussterben bedroht oder wert, verfasst zu werden?

Leen, einer unserer Personalvermittler, fragt sich, ob es noch Sinn macht, einen Motivationsbrief zu schreiben. Fünf Gründe, dies noch zu tun.

Mehr erfahren

Milestechnicalteam

Team im Rampenlicht: Miles Technical Team

Jede Woche stellen wir ein Team ins Rampenlicht. In dieser Ausgabe: unser Systems Team – und die breite und vielfältige Reihe an Aufgaben, für die es verantwortlich...

Mehr erfahren

teams in the spotlights systems sofico

Team im Rampenlicht: Operatives Geschäft

Jede Woche stellen wir ein Team ins Rampenlicht. In dieser Ausgabe: unser Systems-Team – und die breite und vielfältige Reihe an Aufgaben, für die es verantwortlich...

Mehr erfahren

Entdecken Sie, was bei Sofico so alles passiert.