Implementation Consultant

Full-Time | Malvern, Milton Keynes, GB | Consulting

What the job is about

You will be part of a dynamic multidisciplinary unit, responsible for the full range of services towards our customers in the UK. This includes implementation projects, customer and core software enhancements, post-go-live support, account management. You will be based in the UK, but will also work on projects abroad.

Your role will encompass supporting our existing customers in their use of our software and also implementing our system for new customers.

In your support role, you are the focal point towards the customer.  You will handle the ticket intake; analyze the problem, ask the customer the appropriate questions in order to qualify the issue, and assign it within the organization. You will follow up on the progress, monitor the planning, and inform the customer about the status on a regular basis. You will inform the customers about general matters.

As Business Analyst, you will be involved in software implementation projects. You will help our customers think about their present and future situation and facilitate the optimization of business processes and improve operational efficiencies. You will translate requirements into functional analyses and internally follow up developments, perform tests and implement the rollout of new developments.

You will have the opportunity to broaden the scope of your job and be involved in more technical or commercial roles e.g. Implementation Consulting, Account Management, Project Management... 

Your Interests and Skills

You are a fast learner and can quickly absorb and understand the customer’s business, think creatively and with your strong analytical mind, come up with innovative solutions to business problems.

Excellent time management is important; But for this role, you also need to be flexible, stress-resistant, and a go-getter.

The team in the UK is still quite small so you will need to be highly self-sufficient. You are able to achieve your objectives within a complex multi-disciplinary environment.

You are an excellent team player and besides that, have strong interpersonal skills and communication skills, both orally and written.

What else is expected:

  • Preferably you have a BSc or MSc grade.

  • You master technical and business subjects in order to identify the best solution for our customers. 

  • You are IT literate and are familiar with the implementations of ERP software.

  • Being fluent in English. Knowledge of Dutch or other languages is a plus.

  • Open to travel occasionally to our head office in Belgium as well as to other customer sites. 

What we offer

We would like to welcome you to an international and multicultural company that has been operating for over 30 years and is doubling in size every 5 years. Growth is our middle name, while we strongly adhere to our horizontal and open company culture.  

You're in the drivers' seat of your own career, that's our motto. Your personal development is therefore paramount. During an extensive onboarding program of six months, we make you, with the support of your job coach, familiar with our product and the organization. Even after this period, you will continue to get opportunities to learn and develop yourself further. You’re never alone.  

At Sofico you will also work in a modern state-of-the-art office that is easily accessible.  

In return for your efforts, we offer an extensive salary package, including a company car, a bonus system, and a pension plan. The flexible office hours and opportunities to work from home provide the necessary flexibility within the company.  

At Sofico we are strong believers in the power of a good cup of coffee. Water or soft drinks are of course also on the menu. We love our team events. Think after-work drinks, a BBQ, a family day, a company weekend, or a walking dinner with the whole company.  

Ready to apply?

Step 1: Click the orange 'apply now' button below to get your CV in front of our HR team:

Meet the HR team!

+32 92108040

Questions about joining Sofico? Learn more about our interview process on our frequently asked questions page.

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