Support Consultant

Full-Time | Zwijnaarde, BE | Consulting

What the job is about

Are you looking for a client-facing job with many variations regarding tasks and responsibilities? Then this role of Support Consultant could be the right fit for you.

You will be part of a multidisciplinary unit that is responsible for delivering solutions to the customers. Part of this unit is dedicated towards new implementations of ‘Miles’ and guides the customer until the go-live and hyper-care period. It is then that the support team, which you’ll be a part of, takes over.

‘Miles’ is an ERP software for automotive finance, leasing, fleet, and mobility management. It’s an end-to-end solution encompassing front-, mid-, and back-office functions that can be extensively customized to the customers’ needs through configuration.

As a Support Consultant, you’ll have two roles.

In your support role:

  • You will be the contact point for customers regarding questions and defects.

  • You will ensure a qualified understanding of the issue, make the full analysis and assist the implementation of the solution.

  • You will be responsible for monitoring the progress, planning, and informing the customer about the status of the ticket.

The Business Consultant role focuses on the change requests. This means that:

  • You’ll do the requirements gathering, the functional analysis, and the proposal of the solution to the customer.

  • You’ll be responsible for guiding the full process. Before the hand-over, you will test the final solution.

During the daily Scrum meetings, priorities will be set regarding defects and issues. For the rest, you can add your own accents to your daily tasks and schedule.  

Your Interest and Skills

Because of this dual role, it is important that you work organized and manage your time well. Besides that, you also need to be able to handle changing priorities and stressful situations.  

You’ll be solving problems daily, for which you'll need a strong analytical mind.

Teamwork is important, not just within the support team but with the Developers, Business Consultants, and Project Managers.

You also have the confidence and determination to handle tickets and change requests by yourself when needed.

What else is expected:

  • Several years of experience in a customer-facing or customer service role

  • Several years of experience with requirements gathering, business analysis, and configuration of a solution

  • Fluent in Dutch and English

What we offer

The opportunity to be part of a company that has been in business for over 30 years and is doubling in size every 5 years.

An extensive onboarding program for you to become familiar with the product and the organization.

The possibility to keep learning, acquire the desired skills, and be the driver of your own career.

You’ll work in a modern state-of-the-art office which is easily accessible by public transport. If you come by electric car or bike, we offer safe charging stations, and you can even use our free shared bikes to fetch lunch!

Of course, an attractive salary package based on your knowledge and experience, with a company car, fuel card, and other extra-legal benefits.

And in a normal situation, coffee, tea, water, and soft drinks are available at the office. Besides that, we have occasional after works drinks, a BBQ in the summer, and lots of other fun team events.

Ready to apply?

Step 1: Click the orange 'apply now' button below to get your CV in front of our HR team:

Meet the HR team!

hr@sofico.be

+32 92108040

Questions about joining Sofico? Learn more about our interview process on our frequently asked questions page.


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