Support Consultant

Full-Time | Avignon, France | Consulting

About the job

Your main responsibilities will be

You will be part of a dynamic multidisciplinary unit, responsible for delivering solutions towards our customers in France (and around). The unit performs new implementations, delivers support and consulting to the existing customers, and has the development capacity and capabilities to support this.

You will be part of the support team, which combines a support and business consulting role.

In your support role, you are the focal point towards the customer. You will handle the incoming bugs and evolution requests; analyze the problem, ask the customer the appropriate questions in order to qualify the issue and resolving it. You will follow up the progress, monitor the planning and inform the customer about the status on a regular basis.

As Business Consultant you will be involved in functional analyzes, configurations and resolving issues. You will help our customers facilitate the optimization of business processes and improve operational efficiencies. You will configure the functional solution and/or manage the configuration. You will perform data migrations and develop reporting tools.

You will have the opportunity to evolve in your job at Sofico, taking up opportunities like more technical or commercial roles e.g. Implementation Consulting, Account Management, Project Management...

Your interests and skills

  • You have a Master or bachelor degree in IT, engineering, economics or equivalent
  • You are fluent in French & English
  • You are an excellent planner and have an excellent time management; you are flexible, stress-resistant and a go-getter
  • You have a client-focused attitude; you are dynamic, creative, service-oriented and have excellent communication skills
  • You are a problem-solver and have a strong analytical mind
  • You act with determination; you are an excellent team player, but also able to work autonomously

We offer

  • A challenging job in a growing, international, high-tech company.
  • You will be part of a close-knit team that is located in Avignon. You will also work with colleagues from other offices abroad.
  • Lots of opportunities to extend your expertise or broaden your scope.
  • An attractive salary package in line with your knowledge and experience.
  • An exciting career with excellent growth opportunities and the possibility to develop your full potential, by providing training and coaching.

Ready to apply?

Step 1: Click the orange 'apply now' button below to get your CV in front of our HR team:

Meet the HR team!

+32 92108040

Questions about joining Sofico? Learn more about our interview process on our frequently asked questions page.

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